Refund & Return Policy

At Vibtouch, customer satisfaction is important to us. Due to the personal nature of our wellness products, we maintain strict hygiene and safety standards. Please read our policy carefully before placing an order.

1. Eligibility for Returns

We accept returns only under the following conditions:

• The product is unused, unopened, and in its original packaging

• The return request is made within 7 days of delivery

• The item is not damaged due to misuse or improper handling

For hygiene and safety reasons, we cannot accept returns on products that have been opened, used, or unsealed.

2. Non-Returnable Items

The following items are not eligible for return:

• Opened or used personal wellness devices

• Items without original packaging

• Products purchased during clearance or promotional sales

• Gift cards (if applicable)

3. Damaged or Defective Products

If you receive a damaged or defective item:

• Contact us within 24 hours of delivery

• Provide clear photos or videos showing the issue

• Include your order number in the email

Once verified, we may offer:

• A replacement product

• Store credit

• A refund (if replacement is unavailable)

4. Refund Process

Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days

• Refunds will be issued to the original payment method

• Processing time may vary depending on your bank or payment provider

Shipping charges are non-refundable unless the return is due to our error.

5. Cancellation Policy

Orders may be canceled only if:

• The cancellation request is made before the order is shipped

Once the order has been dispatched, cancellation is not possible.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrectly delivered.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

7. Discreet Packaging

All returns and shipments are handled discreetly to protect customer privacy.

8. Contact Us

To request a return or refund, please contact:

Vibtouch
Email: Support@vibtouch.com